Widerrufsrecht

At NaiDun, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your purchase, you may return it within 45 days of the shipment date, provided it is in its original packaging. We offer a straightforward, no-questions-asked return process with no restocking fees.

How to Initiate a Return:

  1. Contact Us for Return Authorization:

    • Email us at naidun2021@163.com to request a Return Merchandise Authorization (RMA).

    • If the item is defective or was damaged during transit, we will provide a prepaid return shipping label.

    • For all other returns, the customer is responsible for return shipping costs and may use the carrier of their choice.

  2. Prepare Your Return Shipment:

    • Securely package the item in its original packaging, including all accessories and documentation.

    • Clearly mark the RMA number on the outside of the package.

  3. Ship the Item to Us:

    • Send the return package to the following address:

      145 Birdfield Ct
Saint Augustine, FL 32092
United States

Return Conditions:

  • Time Frame: Returns must be initiated within 45 days of the shipment date.

  • Condition: Items should be returned in their original, unused condition, with all original packaging, accessories, and documentation.

  • Non-Returnable Items: Certain products, such as perishable goods, personalized items, or intimate apparel, may not be eligible for return. Please contact us to confirm the return eligibility of specific items.

Refund Process:

  • Once we receive and inspect the returned item, we will process your refund to the original payment method.

  • Please allow 5-7 business days for the refund to appear on your account, depending on your financial institution.

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us within 5 days of receipt. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Contact Us:

For any questions or concerns regarding our refund policy, please reach out to us at:

Legal Compliance:

Please be aware that certain states have specific laws regarding return and refund policies. For instance, in California, retailers are required to display their return policy conspicuously; otherwise, customers are entitled to a full refund within 20 days of purchase.

By making a purchase with NaiDun, you agree to the terms outlined in this Refund Policy. We reserve the right to update or modify this policy at any time. Any changes will be communicated through appropriate channels.

Thank you for choosing NaiDun. Your satisfaction is our priority.